contact
CONTACT
You are welcome to get in touch with us if you have any questions:
FAQ
OUR PARTNERSHIP WITH BRICK & MORTAR BEAD STORE
40% of your purchase goes to your local brick & mortar bead store.
Viralbeads.com has a trusted partnership with hundreds of local bead stores across the USA. We are not an ordinary retail website, but partner with local bead stores to enhance their operations. To this end, we require that every buyer receive a code from their local bead store in order to make a purchase. Checkout cannot proceed without entering this code. If you need to obtain a code from your local bead store, reach out to them, or email us to obtain a code for your closest store.
SHIPPING
Our office hours are Monday through Friday 9:00 A.M. - 3:00 P.M. East Coast Time. Orders are generally shipped by USPS (United States Postal Service). The cost for shipping is $5.00 and shipping costs are non-refundable. If you would like to ship using another carrier, please specify this in the comments. NOTE: charges may vary for special shipping requests.
DOMESTIC SHIPMENTS:
Shipments take from 2-6 business days to arrive. We will let you know by email when your order has been shipped. The Tracking Number will be included in your shipment confirmation.
RETURNS
DAMAGED ITEMS OR MIS-SHIPMENTS:
We are happy to accept returns in exchange for your money back on all damaged items or mis-shipments.
All returns must be made within 21 days of receiving your order. A copy of the original invoice must be accompanied with your return. Items must be received in original condition (ie. still on their original strands, etc). Refunds, credits and exchange are generally issued within 5 days of receiving the returned merchandise.
RETURNS WITH NO DAMAGED OR MIS-SHIPPED ITEMS:
Returns on items that are neither damaged or mis-shipped will be exchanged only for credit on future orders. If you earned any quantity discounts or free shipping, these will likewise be subtracted from the value of the returned items.
All returns must be issued within 21 days of receiving your order. You may place only ONE return per order. A copy of the original invoice must accompany your return. Items must be received in original condition (ie. still on their original strands, etc). Refunds and credits are generally issued within 5 days of receiving the returned merchandise.
RESTOCKING FEE ON CANCELLED OR RETURNED ORDERS:
Orders that are returned to Viral Beads with more than 50% of their original contents or are cancelled by the customer more than 24 hours after the order has been placed are subject to a 15% restocking fee of the value of the returned or cancelled merchandise.
Please Note:
If your original order was granted free shipping due to the order size, and your return brings your order below the free shipping threshold, the regular shipping charge will be added back onto the order and deducted from the credit of the returned items.
For all other returns, please email for authorization and instructions.
PHOTOGRAPHY COPYRIGHTS
All images are copyright 2008-2020 VIRALBEADS.COM Customers may only use viralbeads.com photos for republication with express written consent from Viral Beads. Use of photos from viralbeads.com without written consent is forbidden. To obtain consent to use our online photography, write to: support@viralbeads.com
ORDERING
We prefer that you place your order via the website, as internet orders are given priority status and will be filled quicker than orders placed by email. When you place an online order, you will receive a confirmation email once the order is received.
PROCESSING TIME:
Orders are usually shipped within 1-3 business day after they are received. On certain occasions, during busy times and for international orders, the order may take as long as 5 days to ship after it is received.
BACK ORDERS:
The web site stock is updated every day with a 95% accuracy. Out of stock items are usually restocked within 2-3 months with the exception of closeout items. However, this is not guaranteed. We generally do not offer a service for backorders.
TOXICITY STATEMENT
Our mercury finish beads do not contain mercury, all Czech finishes are non-toxic.
